| Distribution |
| Confirmation and recommendation letters are generated automatically and can be sent directly to policyholders and agents via e-mail or U.S. Postal Service. |
| Tracking |
| For added convenience, policyholders can respond to recommendations via fax, mail, e-mail or on-line. |
| Automatic Follow-up |
| iAE automatically generates a follow-up letter if a response to recommendations is not received within a customized pre-determined number of days. |
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